Frequently Asked Questions about Creative Journeys Embroidery Kits
Updated April 2021
Q: How difficult are these embroidery kits for new learners? What if I am a complete beginner?
A: Creative Journeys embroidery kits are made for all learning levels of hand embroidery. All embroidery kits have online video tutorials to guide you from start to finish. You will learn at least 2 fundamental stitching techniques in every kit. The techniques are demonstrated and repeated many times so you can learn and practice at your own pace. Nobody has ever said the embroidery kits are too difficult, but feel free to watch some of the video tutorials to see for yourself before purchasing an embroidery kit.
Q: Where does Creative Journey embroidery kits ship to?
A: We currently ship to Canada, United States, UK, France, Finland, Netherlands, and Australia.
Q: Are Creative Journey embroidery kits for kids?
A: We suggest our embroidery kits are suitable for ages 12 and up, but it really depends on the experience and dexterity of the kid.
We do have an embroidery kit for kids aged 6 and up which teaches a very basic and fun stitching style to introduce your little one to hand embroidery.
Q: Shipping time? When will my embroidery kit arrive?
A: Orders are shipped within 48 hours of purchase. In Canada and USA we provide a tracking number for every package except the Kids Embroidery Kit as it is small enough to be mailed by standard letter mail.
Most packages arrive within 2 weeks for North American orders. When in doubt, you can check your tracking number provided.
For Europe and Australia we don't provide a tracking number. Most packages arrive within 3 weeks. *From November to January delivery times can take slightly longer.
Q: What's your refund policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please see the Refund Policy page for more details.
Q: What do I do with my hand embroidery when it's finished?
A: All embroidery kits come with a wooden hoop which serves as a frame for your embroidery art, so when it's completed you can simply hang it up on your wall or give it to a loved one.
Any additional questions? Please send them to firstname.lastname@example.org